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Sales Force Administrator

Salesforce Administrator

Moore Park, Sydney

Rugby Australia (Rugby AU), the governing body of Rugby Union in Australia, is looking for an experienced Salesforce Administrator, who can:

  • Administer and support internal stakeholders with Salesforce CRM and Salesforce Marketing Cloud system.
  • Troubleshoot any user issues relating to Salesforce and other integrated systems.
  • Work with internal stakeholders to meet their needs around creating objects that are required and other pieces of functionality.
  • Provide support, training, configuration, and action change requests.
  • Work closely with third parties if required to ensure development/issues are prioritized and developed in line with best practices.

Key responsibilities for this role:

  • Support the users with the Rugby AU Salesforce implementation.
  • Manage internal support requests, answering issues in a timely manner along with tracking and updating stakeholders on their progress.
  • Troubleshoot integration issues with third party systems and Salesforce.
  • Support users with Salesforce Marketing Cloud.
  • Work with technology partners to prioritize workloads and fixing issues.
  • Develop and customize the salesforce environment to meet Rugby AU needs.
  • Build complex reports/dashboards.
  • Fix data issues with data loader and other administration tools.
  • Add value in all stages of project work (definition, development, deployment)
  • Evaluate new app exchange products that would be useful for our environment.

To be successful, you will need to have:

  • ADM201 qualification
  • Salesforce Core platform
    • Salesforce customization
  • Salesforce Marketing Cloud
    • Automations
    • Journey Builder
    • Data Extensions
  • Salesforce to Marketing Cloud data sync
  • Data loader
  • Salesforce development best practices
  • Be Results and Customer Focused
  • Relationship Building skills
  • Time Management skills
  • Attention to Detail
  • Strong communication skills, written and verbal
  • Ability to develop and deliver support
  • Strong Work Ethic
  • Demonstrated ability to think, plan and mobilise to act strategically
  • Ability to initiate, monitor and review projects and activities in line with organisational plans
  • Demonstrated ability to develop and maintain relationships with a diverse group of stakeholders.

Desirable:

  • Degree in related technology field
  • Apex
  • Force.com
  • Visualforce
  • Software design principals
  • Webservice/API knowledge
  • Middleware
  • Ticketek
  • Ticket Master/Archtics
  • Previous experience in a sporting environment

To apply please send your CV and cover letter supporting your application to Rachel.Buckling@rugby.com.au. Applications closes Thursday, 17th February 2022.