Consumer Ticketing Coordinator (Men's RWC 2027)

Closing date for applications is Tuesday 18 November 2025

Full time Fixed Term Contract start Early 2026 until November 2027 Location: Sydney (Gadigal), Australia

Rugby World Cup Australia is excited to announce we are seeking a Consumer Ticketing Coordinator to join our Sydney team! You’ll be responsible for the day-to-day coordination of consumer (B2C) ticketing activities, supporting the implementation of sales campaigns and customer communications in line with the RWC 2027 strategy.

Your work will include creating and updating customer-facing content, monitoring ticket sales through Ticketmaster, ensuring policies and procedures are followed, and pulling key reports to help the team stay on top of sales performance. You’ll also play a key role in supporting customer service teams, ensuring the public receives clear, accurate, and timely ticketing information.

This role is fast-paced and detail-driven perfect for someone who thrives in operational environments and takes pride in getting things right.

Why You’ll Love It Here

Competitive salary – we know world-class talent deserves to be rewarded.
Hybrid game plan: Work from home on Mondays and Fridays, with a 3-day in-office schedule (Tues–Thu), moving to full-time in-office in 2027 as the tournament approaches.
Unbeatable location: A modern space across from Sydney’s Hyde Park, just a 5-minute walk from Town Hall, surrounded by public transport, great cafes, restaurants, and shops.
Wellbeing first: Weekly fresh fruit, Lunch & Learns and a focus on keeping our team feeling their best on and off the field.
Locker-room ready: Showers, fresh towels, and Dyson hair tools so you can reset and refresh any time.
Team spirit: Weekly drinks and social catchups that celebrate wins big and small.
Make your mark: Play a key role in bringing the third largest sporting event in the world to life right here in Australia!

Key responsibilities include but are not limited to:

Support the Consumer Ticketing Lead in delivering the consumer (B2C) RWC2027 ticket sales programme across multiple sales phases
Assist with day-to-day ticketing operations to ensure a smooth and seamless ticket purchase experience for B2C customers
Monitor the ticketing website to ensure it remains fully functional and report any issues to the ticketing service provider for prompt resolution
Help track ticket inventory and consumer sales across 52 matches and provide updates to the Consumer Ticketing Lead to support sales efforts
Collaborate with the ticketing team and other functional departments to ensure consumers have up-to-date and accurate information on all public facing aspects of the tournament
Follow established ticket sales policies and procedures throughout each sales phase
Support the preparation and distribution of consumer communications and ensure the ticketing and customer service teams are fully informed of ticketing and marketing related content
Respond to consumer queries and escalate complex issues to the Consumer Ticketing Lead or Customer Service Team as needed
Contribute to delivering excellent customer service by supporting improvements in consumer communications and ticketing processes
Assist with compiling sales data and reports to support team decision-making
As a core part of the ticketing team, in the lead up to and at tournament time, support the overall ticketing team in any required capacity to meet ticketing requirements for customers and internal functional areas.

About You

You’ll be a capable and motivated operator who thrives on structure, process, and detail. You understand that in ticketing, accuracy isn’t just important, it’s everything. Whether it’s updating customer communications, checking inventory reports, or ensuring the ticketing site reflects the latest changes, you take pride in getting it right the first time. You enjoy working behind the scenes to make sure every fan has a seamless experience from purchase to matchday. With strong organisational skills and a calm approach under pressure, you’re someone who can juggle multiple priorities without losing sight of the finer details. Above all, you bring energy, initiative, and a genuine passion for delivering exceptional customer experiences on a global stage.

Qualifications & Experience

Minimum 2 years’ experience in ticketing or live events (multi-session program experience desirable).

Working knowledge of Ticketmaster preferred.
Strong attention to detail with a process-driven mindset. Accuracy is key.
Excellent communication skills and a personable, collaborative approach.
Comfortable reviewing reports, updating web content, and handling data integrity tasks that require focus and consistency.
Ability to thrive in a fast-paced, high-volume environment.
Passion for sport, events, and operational excellence.
Are willing to learn and commit to the journey through to tournament delivery.
Bring a positive attitude and a solutions-focused mindset.
Flexible to work occasional evenings or weekends during peak tournament activity.

Australia’s hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy — ensuring Rugby’s growth benefits all and inspires a new generation of players, fans, and communities. Join us in shaping an unforgettable celebration of Rugby, culture, and community.

How to apply:

Please submit your CV (maximum 3 pages) and a cover letter outlining your suitability based on the requirements for the role via the APPLY NOW link.

In setting expectations, there will be a 2-round interview process in the Sydney City office (Elizabeth Street).

RWC Australia is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background and are happy to provide reasonable accommodations during the recruitment process. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.