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Salesforce Marketing and Salesforce Administrator

Moore Park, Sydney

About Rugby Australia

Rugby Australia is the sport's national governing body in Australia and is a member of World Rugby, Oceania Rugby and SANZAAR. We are responsible for the promotion and administration of Rugby throughout Australia.

Over the next 10 years, Rugby in Australia will enter a period of unprecedented opportunity to grow the game. Public interest in Rugby is set to explode, fuelled by a series of international Rugby events including 2022 Women’s Rugby World Cup, 2022 Commonwealth Games, 2023 Rugby World Cup, 2024 Olympics, 2025 British and Irish Lions Tour hosted in Australia, 2026 Commonwealth Games, 2027 Rugby World Cup hosted in Australia, 2028 Olympics and 2029 Women’s Rugby World Cup hosted in Australia, 2032 Olympics hosted in Australia.

The future for Rugby Australia is bright, and this is your opportunity to join the team.

Rugby Australia is currently looking for an experienced Salesforce Marketing Cloud and Salesforce Core Administrator who can:

  • Be innovative in creating new solutions to business problems to drive efficiency
  • Train stakeholders on how to get the most value from the systems
  • Administer and support internal stakeholders

Key responsibilities for this role:

Innovation

  • Work closely with stakeholders to define their business problems and create solutions
  • Develop and customize the salesforce to meet new requirements of Rugby AU.
  • Add value in all stages of project work (definition, development, deployment)
  • Evaluate new app exchange products that would add value for our environment.

Training

  • Run in person and online training sessions with users to upskill them
  • Create super users in internal departments and Super Rugby clubs and State Unions
  • Create scalable training solutions that can deployed across the user base to onboard new users

Admin & Support

  • Support the users with the Rugby AU Salesforce Marketing Cloud and Core implementation.
  • Build and configure data extensions, automations, and journeys in Marketing Cloud
  • Build and configure users, objects, reports, dashboards in Salesforce Core
  • Troubleshoot issues relating to Salesforce and other integrated systems.
  • Work closely with third parties if required to ensure development/issues are prioritized and developed in line with best practices.
  • Fix data issues with data loader and other administration tools.

To be successful, you will need to have:

  • Salesforce Marketing Cloud Administrator qualification
  • Salesforce Administrator qualification
  • Salesforce Marketing Cloud Admin experience
  • Salesforce Core Admin experience
  • Salesforce to Marketing Cloud data sync
  • Data loader
  • Be Results and Customer Focused
  • Relationship Building skills
  • Time Management skills
  • Attention to Detail
  • Strong communication skills, written and verbal
  • Ability to develop and deliver support
  • Strong Work Ethic
  • Demonstrated ability to think, plan and mobilise to act strategically
  • Ability to initiate, monitor and review projects and activities in line with organisational plans
  • Demonstrated ability to develop and maintain relationships with a diverse group of stakeholders.

Desirable:

  • Previous experience in a sporting environment
  • An interest in sport
  • Salesforce development
  • Degree in related technology field
  • Apex
  • Force.com
  • Visualforce
  • Software design principals
  • Webservice/API knowledge
  • Middleware
  • Ticketek
  • Ticket Master/Archtics

To apply please send your CV and cover letter supporting your application to Rachel.Buckling@rugby.com.au. Applications close Monday 1st August 2022.