Tournament Manage System (TMS) Service Manager (Men's RWC 2027)

Closing date for applications is 13th March 2026

Full time Fixed Term Contract start April 2026 until November 2027 Location: Sydney (Gadigal), Australia

Rugby World Cup Australia (RWCA) is proud to deliver one of the world’s most iconic sporting events — the Men’s Rugby World Cup 2027.

More than a tournament, it’s a celebration of Rugby’s spirit, Australia’s culture, and the power of sport to unite and inspire communities around the world.

Rugby World Cup Australia is looking for an experienced Tournament Management System (TMS) Service Manager to join the team! Based in our Sydney office and reporting to the Head of Tournament Technology Systems, the TMS Service Manager plays a pivotal role in delivering the suite of Tournament Management System applications that enable planning and operations for Rugby World Cup Australia 2027. Acting as the key link between World Rugby’s central TMS program team, system vendors and our local RWCA functional teams, this role is all about ensuring the TMS applications are delivered on time, on budget and fully aligned to operational needs. You’ll oversee project governance, system requirements, configuration, testing, training and go‑live support across functions such as Accommodation, Accreditation, Transport, Media Operations, Protocol and Workforce Management.

Project Leadership

• Lead project governance, schedules, budgets and reporting.
• Manage risks, issues and action logs, ensuring timely resolution.
• Coordinate key stakeholders across RWCA, World Rugby central teams and vendors.

Requirements & Delivery Management

• Gather and document business requirements.
• Support system architecture and integration discussions.
• Validate system solutions meet functional and technical needs.
• Track delivery against timelines and budgets.

System Configuration & Administration

• Ensure systems are configured to support business needs.
• Coordinate with technical teams to maintain secure, scalable architecture.
• Support data upload, management and cross‑system integration.

User Testing & Training

• Develop system expertise to support testing and troubleshooting.
• Document bugs and fixes using approved tools.
• Work with vendors to create training materials and user guides.
• Deliver user onboarding and system training.

Deployment & Operational Support

• Plan and execute smooth go‑lives for each TMS module.
• Establish operational support processes pre‑ and during tournament time.

• 4+ years’ experience delivering SaaS applications across the full Software Development Lifecycle, with strong exposure to Agile and Waterfall delivery.
• Proven experience managing third‑party platforms and custom-built applications, including system integration, testing and implementation.
• Demonstrated project and product management capability, able to lead complex technical deliveries, manage risks, and influence a broad stakeholder group.
• Experience in major sports events or large-scale operational environments (preferred but not essential).
• High technical proficiency with MS Excel, PowerPoint, Word and AI-enabled tools.
• Strong organisational, communication and problem‑solving skills, with the ability to work independently, meet tight deadlines and drive change effectively.
• Bachelor’s degree and/or 4+ years of relevant professional experience, with a strong commitment to Diversity, Equity, Inclusion and Belonging.

• Competitive salary: We know world-class talent deserves to be rewarded.
• Hybrid game plan: Work from home on Mondays and Fridays, with a 3-day in-office schedule (Tues–Thu), moving to full-time in-office in 2027 as the tournament approaches.
• Unbeatable location: A modern space across from Sydney’s Hyde Park, just a 5-minute walk from Town Hall, surrounded by public transport, great cafes, restaurants, and shops.
• Wellbeing first: Weekly fresh fruit, lunch and learns with a focus on keeping our team feeling their best on and off the field.
• Locker-room ready: Showers, fresh towels, and Dyson hair tools so you can reset and refresh any time.
• Team spirit: Weekly drinks and social catchups that celebrate wins big and small.
• Make your mark: Play a key role in bringing the third largest sporting event in the world to life right here in Australia!

Australia’s hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy ensuring Rugby’s growth benefits all and inspires a new generation of players, fans, and communities.

Please submit your CV (maximum 3 pages) outlining your suitability based on the requirements for the role via the APPLY NOW link. Only suitable candidates will be contacted.

In setting expectations, there will be a 2-round interview process in our Sydney office.

All applicants need to be able to obtain their own working rights in Australia

We do not accept unsolicited CVs from recruitment agencies and no fees will be payable. 

Rugby World Cup Australia is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background and are happy to provide reasonable accommodations during the recruitment process. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.