Workforce Systems Manager (Men's RWC 2027)

Closing date for applications is 4th May 2026 

Full time Fixed Term Contract start July/August 2026 until November 2027  Location: Sydney (Gadigal), Australia 

Rugby World Cup Australia is seeking a Workforce Systems Manager to join our Sydney CBD office.

The Workforce Systems Manager will hold end‑to‑end ownership of the Workforce Management Module within the Tournament Management System (TMS), playing a critical role in enabling workforce planning and live tournament operations across multiple venues and cities. Reporting to the Senior Volunteer Manager, this role is the local system lead, responsible for configuration, readiness, adoption and live support of a complex workforce system.

Working closely with internal workforce teams, functional areas and the system provider, the Workforce Systems Manager will ensure the platform supports recruitment, scheduling and tournament‑time delivery at scale. As the tournament approaches, this role will transition into a tournament‑time position within the Main Operations Centre, providing critical live systems support. This is a unique opportunity to contribute to the delivery of a world‑class global sporting event.

• Act as the single point of ownership for the Workforce Management Module within the Tournament Management System.
• Configure and manage system workflows supporting the end‑to‑end workforce lifecycle, from recruitment through to tournament‑time operations.
• Ensure system readiness against fixed program milestones, managing testing, issue resolution and controlled releases.
• Deliver system training, guidance and practical support to workforce teams and functional areas to drive effective adoption.
• Maintain system documentation, user guides and operational processes.
• Provide live system support during tournament operations, working closely with the system provider and internal stakeholders to resolve issues in real time.

• Experience working with workforce, recruitment, event or tournament management systems in complex operating environments.
• Strong stakeholder and vendor management capability, with confidence working across technical and non‑technical teams.
• Proven ability to translate system functionality into practical, user‑friendly solutions.
• Ability to operate calmly and effectively within fast‑paced or live operational environments.
• Experience in large‑scale events, workforce programs or enterprise HR/recruitment platforms will be highly regarded.

• Competitive salary: We know world-class talent deserves to be rewarded.
• Hybrid game plan: Work from home on Mondays and Fridays, with a 3-day in-office schedule (Tues–Thu), moving to full-time in-office in 2027 as the tournament approaches.
• Unbeatable location: A modern space across from Sydney’s Hyde Park, just a 5-minute walk from Town Hall, surrounded by public transport, great cafes, restaurants, and shops.
• Wellbeing first: Weekly fresh fruit, lunch and learn with a focus on keeping our team feeling their best on and off the field.
• Locker-room ready: Showers, fresh towels, and Dyson hair tools so you can reset and refresh any time.
• Team spirit: Weekly drinks and social catchups that celebrate wins big and small.
• Make your mark: Play a key role in bringing the third largest sporting event in the world to life right here in Australia!

Australia’s hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy ensuring Rugby’s growth benefits all and inspires a new generation of players, fans, and communities. As the tournament approaches, this role may evolve into a tournament‑time position, contributing directly to the successful delivery of the event.

Join us in shaping an unforgettable celebration of Rugby, culture, and community.

World Rugby is the international federation responsible for the global development of rugby union. Its strategic mission is to accelerate the growth of rugby, inspiring more people to engage with the sport. Australia’s hosting of Rugby World Cups 2027 and 2029 are at the heart of that mission, representing an unparalleled growth opportunity for rugby in Australia, the region, and the global game more broadly.

Men’s Rugby World Cup 2027 is rugby union’s pinnacle event contested every four years by the world’s best nations. For six weeks from 1 October- 13 November 2027, Australia will welcome the world to a nationwide festival of rugby, celebrating its rich culture and heritage, and kicking off a new era of rugby that will have a positive impact for Australia, Oceania and the game globally.

With an expanded format contested by the world’s top 24 teams, Men’s RWC Australia 2027 will inspire an entire generation and break down barriers by making rugby even more accessible, relevant and inclusive, boosting rugby’s fanbase and participation globally.

All revenue generated by Men’s RWC 2027 will be reinvested in the sport, supporting World Rugby’s global growth ambition, its 133 member unions and six regional associations.

Rugby World Cup is one of the biggest sporting and entertainment brands in the world and the dual men’s and women’s hosting model creates a transformative opportunity to showcase the very best of rugby and Australia to an unprecedented global audience.

RWC 2027 tournament will be a nationwide celebration of the sport, its values and Australia’s cities, culture and people, engaging new audiences and inspiring a new generation of fans and players. In Australia, the tournament is expected to generate $1.3B in direct visitor expenditure across Australia from more than 250,000 international visitors and inject a further $80m into the Australia economy as a result of hosting in 2027 alone.

Whilst the LOC has carriage of both the 2027 and 2029 RWC’s, all roles are being recruited on the basis of working to deliver 2027, with a contract end date reflective of the successful conclusion of 2027. All roles within the LOC will be reviewed at the appropriate point in time to determine whether they will be extended to cover 2029 and to suit the needs of the business at that time.

Please submit your CV (maximum 3 pages), along with a cover letter detailing your suitability for the role to the APPLY NOW link.

All applicants need to be able to obtain their own working rights in Australia.

RWC Australia is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.  

The role offers hybrid working during the initial phases of planning, noting that as the event draws near the role will be required to be full time in the office integrating with the rest of the team. The current planning is based on:

• 3 x core office days – Tuesday, Wednesday and Thursday
• 2 x flexible days, where you can work from home if you prefer (Monday & Friday)