Rugby Admin

Sent to Rugby Xplorer admins on Wednesday 10 July 2024.  

Are you across the latest Rugby Xplorer functionality?

• We completed a major system upgrade last week, boosting the performance of the system.

• Updated ladder sorting options:
  • Matches Lost: rewarding teams with the lowest number of losses.
  • Bonus Points: rewarding teams with the highest number of bonus points.
  • More information on ladder sorting options can be found here.
• Updates to registration process for all registration types to check whether a clearance is required for that individual registration type.
• The Contact Report has been updated to include parent/guardian details.
  • The full list of Club Reports is available here.
• All tables show a hand cursor to indicate if they are clickable.
• Registration Refund Requests page has been updated to include two tabs:
  • All Requests: lists all the refund requests for your entity.
  • Pending Requests for my Entity: lists all the refund requests that are still pending and need review at your entity.
  • More information on Refund Requests can be found here.

• The account creation process for Rugby Xplorer has been restricted to individuals aged 13 years and above. The following error message will appear:
  • “Individuals must be at least 13 years old to hold a Rugby Xplorer primary account. Please ensure your parent/guardian creates a primary account for themselves, before creating and linking your account.”
  • More information on linking accounts can be found here.

• Have you downloaded the latest version of the apps?
  • Rugby Xplorer, version 6.7
  • Rugby Match Day, version 4.9

• The Overseas Tour Application Form has been integrated in Rugby Xplorer.
• This will enable club admins to have their club information pre-populated and select from their registered list of players and team officials.
• More information is available here.

• Our current learning centre provider, Canopi, has a planned maintenance outage this week. The learning centre will be unavailable during this time.
  • Date and Time of Outage Start: Wednesday 10th July 18:00 (AEST)
  • Expected Date and Time of Outage End: Thursday 11th July 00:00 (AEST)

• From 1 July 2024, Rugby Xplorer pro website subscription fee has been reduced to $60 (inclusive of GST) per month. This is a 40% reduction in fees!!
• New Website help videos are available on the Help website:
  • My Website Video,
  • Website Media Items Video, and
  • Website Pro (Pages & Navigation) Video.

• Customer service will be available Monday to Friday 9am to 5pm.

• Rugby Xplorer enhancements for competitions.
• Major Rugby Xplorer mobile app upgrades.

• Self-help guides available here.
• Participants and Fan help videos available here. 
• Rugby Match Day app videos available here. 
• Rugby Xplorer help website.
• Club admin pack available here. 

Check out the new Rugby Xplorer help website, which includes hundreds of articles on all Rugby Xplorer topics. 

You can also send an email to runningrugby@rugby.com.au or call our customer service team on 02 8005 5600. Please note, our team are working Monday to Friday 9am-5pm (Sydney time). They will respond to you as soon as possible.