Rugby Admin

Sent to Rugby Xplorer admins on Wednesday 7 May 2025.  

Are your Rugby Xplorer apps up to date?

• Have you updated your app to version 7.0.22?
• This version includes:
  • Updates to remove the default location in account creation.
  • “Linked Account” button to switch between accounts and/or create a new linked account.
  • Enhancements for all registration payment methods across all nationals, including buy now pay later.
  • All users should be 'forced' to update their app.

• Have you updated your app to version 5.3.01?
• This version includes:
  • Updates to squad list age calculations for club admins.

• Users can now add linked accounts to their account via “Linked Accounts” button found on the home page of their Rugby Xplorer portal.
  • Note, this button has changed from “Switch Accounts”.
  • More information on Linking Accounts is available here and Unlinking Accounts is available here.

• Communication filter updates. More information on how clubs can send emails to their members is available here.
• Competition Referee Fee Report has been updated to include details about the appointment and payments:
  • Appointment details: payment entity, appointment ID, invoice ID, payment type, payment status and any payment errors
  • Fixture details: competition name and ID, fixture date, time, home team, away team, match status
  • Referee's details: ID, name, payment status (receive payment or donate to referee association. If this field is blank the referee has not chosen an option and this will cause issues with payments), referee type and fee
  • All Referee Payment Reports are available here.

• Rugby Events Payment Settings can be visible or hidden from specific states and associations by parent organisations. Updates to Rugby Event Payment Settings are available here.
• The Rugby Event Team Request email has been updated to include a link to the ‘entity request’ page in the admin portal (Administration > Entity Requests).
  • More information is available here.

• Team Admins can download the ‘Squad List Report’ from the admin portal. This will list all players and non-players with their contact information and any player dispensations.
  • More information is available here.
• Ensure all team managers have been granted ‘team admin’ user permissions, which is required for the Rugby Match Day app.
  • Steps on adding User Permissions is available here.
• Rugby Match Day App help videos:
  • Selecting Team Lists
  • Live Scoring

• As club administrators, you manage important member and club information in Rugby Xplorer. Reports are a great way to keep track of registrations, finances, and more-but it’s also important to keep this data safe.
• Here are some simple steps you can take to protect your club’s information, based on advice from Cyber Wardens and the Australian Cyber Security Centre (ACSC):
• Key Data Security Principles
  • Share Carefully: Only give exported reports to people who really need them for club work. Don’t send sensitive files over text or social media.
  • Use Strong Passwords: Make sure your Rugby Xplorer account and your computer or phone have strong passwords.
  • Multi-Factor Authentication: Turn on two-step login (multi-factor authentication) for all accounts, not just Rugby Xplorer.
  • Delete When Done: Once you’ve finished with a report, delete it from your device and email. Don’t keep old data you no longer need.
  • Keep Devices Safe: Make sure your computer, phone, and any USB drives are locked with a password or PIN. If possible, set them to lock automatically when not in use.
  • Stay Alert: Watch out for suspicious emails or messages asking for club information. If you’re not sure, double-check before sharing anything.
• By following these simple steps, you help protect your club and its members from data loss or cybercrime. For more easy tips, check out Cyber Wardens or the ACSC Small Business Guide.
  • Cyber Wardens
  • ACSC Small Business Guide
• Let’s keep our club’s information safe together!

• Rugby Xplorer app updates.
• Rugby Events enhancements.
• Draw Builder and Visual Scheduler enhancements.

• Self-help guides available here.
• Participants and Fan help videos available here. 
• Rugby Match Day app videos available here. 
• Rugby Xplorer help website.
• Club admin pack available here. 

Check out the Rugby Xplorer help website, which includes hundreds of articles on all Rugby Xplorer topics. 

You can also send an email to runningrugby@rugby.com.au or call our customer service team on 02 8005 5600. Please note, our team are working Monday to Friday 9am-5pm (Sydney time) and Saturday 9am-2pm (Sydney time) during May. They will respond to you as soon as possible.